![]() ![]() I sent this album to a manager and the "engineering support" so they can review it. I've made a whole test using the wide and telephoto lenses on my iPhone 11 Pro Max. For some reason every single HEIC file containing the final and processed image is coming up with the gray area at the bottom.Īttach you'll see an example of the same photo using the photo viewer from Windows 10 Pro Build 20H2 updated as of today Nov 24th 2020, and a third party app (Adobe Photoshop) throwing up the same result. This is the most ridiculous answer I ever got from any kind of customer care/tech support, HEIF and HEVC libraries on my Windows PC are up and running, only HEIC files coming out from portrait mode regardless from wide/telephoto lenses are going wrong. I've been calling Apple Support during the last two weeks, let's no talk about the miss commitment from their supervisors/managers promising callbacks they never complete but after escalating this to their "engineering support" the solution was "change to the most compatible option so you'll have no issues while exporting your photos". Inform Apple: of how you came across this issue, and how you've troubleshot it thus far.Select: " Bug Report" for " Feedback Type".So, inform Apple of this bug - Apple won't get back to you directly, but the more feedback they receive on this, the more they will know what bugs are occurring and needs to be fixed. ![]() Seeing seven " Me To" marks as of this reply, this seems to be a common issue - most certainly a bug. I'm most certain that Microsoft has yet to do their part in catching up with all these changes made by Apple.ĭo your Part. ![]() Start a chat with a rep, asking them where this all stands. Start here, with the Virtual Support Agent. If no fix yet, Apple probably has yet to play their role in this. " Portrait type photos are corrupted (grey area appear) when transferring from iPhone to PC"įind out what's going on, from Microsoft's end of things. ![]()
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